Terms and Conditions

Last Updated: August 19, 2024

This website is operated by SOFTWARE ENGINEERING S.R.L. - VAT ID: IT13223470967 ("us", "we" or "our"), the company owned by Nicola Murino, the author, main contributor and trademark holder of the SFTPGo open source project.

These terms and conditions apply to the SFTPGo Basic and Pro support plans ("Services") offered through this website.

The Enterprise plans are customized to your needs, therefore pricing and conditions are negotiated on a case-by-case basis. Please contact us if you need an Enterprise support plan.

By purchasing the Services you agree to be bound by these Terms.

Support plans are professional services that we will provide to help you use SFTPGo to its fullest. By purchasing a support plan you will also help us maintain and evolve the Open Source SFTPGo project.

After purchasing a support plan, you can request support via email, and for blocking issues, we can schedule a call.

Please send a separate email for each support request and clearly describe what you want to achieve, the problems you are experiencing, and attach relevant logs, redacting private data if any. We may ask you for additional information to better understand the issue you are reporting.

We will remain the exclusive copyright owners of any code we develop to provide the Services and may therefore use it for any purpose, including, but not limited to, providing it free of charge to any other SFTPGo user.

We do not connect or manage your SFTPGo installation for you and therefore do not access your data.

Purchasing a support plan does not change the SFTPGo license. For information on licensing and compliance for SFTPGo itself, please refer to our dedicated page.

Providing support for an open source project is a matter of mutual trust, we don't provide support to companies that subscribe when they have an issue/question and then unsubscribe.

We do not provide support to companies that want to resell SFTPGo as a managed service, for example as a managed file transfer solution.

Support plans can be purchased on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set to either monthly or annually depending on your preference.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or we cancel it. You may cancel your Subscription renewal either through the page managed by Stripe, our payment gateway, or by contacting our support team.

We may change the Subscription fees for the Subscriptions from time to time. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

For any change in the Subscription fees, we will provide you with a reasonable prior notice, giving you the opportunity to terminate your Subscription before such change becomes effective. If you don't unsubscribe after the Subscription fee change comes into effect you agree to pay the modified Subscription fee amount.

Support plans can also be purchased with a one-time payment, in which case we require payment in advance for one year. Support plans will not automatically renew in this case and therefore you will need to purchase them again to continue having support after they expire.

Some transactions on this website may be subject to taxes, such as European VAT and US Sales Tax, which may be added to the price.

The location information you provide when making a purchase must be accurate for tax residency purposes. Also, if you have a VAT number, please provide it for tax purposes.

We don't want unhappy clients, if you are not satisfied with our support you can ask for a refund.

Some payment methods impose limits on what transactions we can refund, so you should request a refund promptly; you can usually get a refund if you request it within 30 days of purchase.

Our Services are provided on an "as-is" basis. Our entire liability and your exclusive remedy with respect to any Services provided under this Agreement or any breach of this Agreement is solely limited to the amount of your last payment. Under no circumstances shall we be liable for any indirect, special, incidental, punitive, or consequential damages (including for loss of profits, revenue, or data) or for the cost of obtaining substitute products arising out of or in connection with this Agreement, however caused, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, and whether or not we have been informed of the possibility of such damages.

These Terms shall be governed and construed in accordance with the laws of Italy, without regard to its conflict of law provisions.

The Court of Milan (Italy) shall be exclusively competent to decide on any dispute, with the express exclusion of any other Court that may possibly have territorial jurisdiction.

Neither party may assign or otherwise transfer this Agreement, in whole or in part, without the other party's prior written consent (not to be unreasonably withheld or delayed), and any attempt to do so will be null and void.

If any provision of this Agreement is held by a court of competent jurisdiction to be unenforceable, the parties will modify this Agreement to give effect to such provision and the remaining provisions will continue in full force and effect.

We reserve the right to change these Terms and Conditions at any time by posting new Terms and Conditions at this location. Any change(s) to this Terms and Conditions will take effect thirty (30) days after such changes have been posted. If you don't unsubscribe following such changes, you acceptance those changes. This document was last updated according to the date at the top of this page.

Please refer to our Privacy Policy. You agree that it constitutes part of these terms. You must read our Privacy Policy before you use the Services.

If you have any questions about these Terms, please contact us.