Support Plans

Our plans provide you with a supported copy of SFTPGo that you can confidently use across your business, making them the best choice if you want to install and manage SFTPGo yourself on-premises, in the cloud, or in a hybrid cloud.
You can download and install SFTPGo on Linux, Windows, macOS, FreeBSD, Docker, Kubernetes, as explained in our docs.

Pricing

Save with annual billing

Resource based billing

SFTPGo for AWS

SFTPGo for Azure

Billed hourly based on provisioned capacity.

Email support for basic configuration customization and basic troubleshooting.

3 support requests/year.

Response time: 1 business day.

Basic Plan

€ 40

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Suitable for small installations that use the local filesystem.

Email support for basic configuration customization and basic troubleshooting.

3 support requests/year.

Response time: 1 business day.

Featured

Pro Plan

€ 100

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Suitable for larger installations or for using cloud backends or encrypted local file system.

Email support for configuration customization and troubleshooting.

10 support requests/year.

Response time: 4 hours within a business day*.

Enterprise Plan

Suited to your needs

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Suitable for high scale deployments and advanced security.

Support for customizing the configuration and troubleshooting of your multi-node cluster.

Unlimited support requests.

Response time: 2 hours within a business day*.

Bug fixes included.

Early security patches.

Enterprise-grade security features and hardening.

Early notifications about critical issues.

Custom builds.

* Guaranteed first response time on critical support requests, Monday - Friday, 9AM - 7PM CEST, with the exception of major holidays.

Frequently Asked Questions

SFTPGo is an Open Source software, so you can study and audit its code. You can also use SFTPGo for free, but there is no guarantee of support. If you have a question or problem, you will have to find the solution yourself or hope that someone else is willing to take the time to help you. Our plans allow you to purchase a supported copy of SFTPGo that you can use in professional environments.

Open source software solutions might come and go. That is a reality that might have hit you painfully in the past, any time that you were searching for a software solution, found reference to a great sounding one in a blog or forum post, only to go to the project page and learn that it hasn’t been in active development in over a decade. If SFTPGo works well for you, still consider subscribing to a support plan. By doing this, you will help us make the ongoing development of SFTPGo sustainable, and so SFTPGo will continue to work well in the future and keep pace with the advances in technology. Furthermore, with a support plan we establish a channel of reciprocal access and trust and if you should have any issues, for example an edge case with a particular client or such, you are using a SFTPGo copy supported by the authors and maintainers.

No, sorry. Providing support for an Open Source project is a matter of mutual trust. We do not provide one-time support, upon request, for a single feature or issue, we expect our clients to sign up for long-term support plans, we don't provide support to companies that subscribe/unsubscribe each time they have a question/issue. We have limited time and energy and prefer to dedicate it to users/companies who recognize our commitment to creating and maintaining SFTPGo as fully open source project. You must choose whether to use a supported or unsupported copy of SFTPGo.

If you have a "Pro Plan", your feature requests will be considered, but adding them is only included if they are already on the SFTPGo roadmap. Additional costs for new features will be discussed on a case by case basis. If you have an "Enterprise Plan", your feature requests, fine tuning and performance improvements will be considered on a case-by-case basis and may be included in SFTPGo at no additional cost.

Enterprise plans are suitable for large installations or advanced security and are customized to your needs. Contact us with details about your use case so we can evaluate our support commitment and provide you with a quote.

We'll provide you with an Security Hardening guide that covers all protocols supported in SFTPGo and we'll apply it together to your installation fit your specific use case.

Early security patches means you will know in advance when a security issue will be publicly disclosed, so you can get ready to update and, in the meantime, apply a workaround if available. This service is available for SFTPGo itself and the dependencies we maintain.

You may need a very specific functionality that does not fit into the SFTPGo open source project, or you may need a special build, for example for FIPS compliance. In these cases we can provide you with a custom build and maintain it for as long as your support plan is active. A custom build may also be needed to apply a fix that is not yet included in an official release.

Once an error can be reproduced, we will fix it no matter what your support plan is. If you have an Enterprise plan, we will work around the clock to provide a custom build with the fix, for other plans you will have to wait for a new release and then a variable time from a few days to a few weeks depending on the severity of the issue.

The prices shown on this page do not include any applicable state and local sales tax or applicable withholdings. Those are the responsibility of the buyers. The location information you provide when making a purchase must be accurate for tax residency purposes. Additionally, if you have a tax identification number, such as a VAT number, please provide it for tax purposes. You can add your tax identification number in the second step of our checkout form.

Our base prices are in Euros; you are viewing our prices in your local currency, other than Euros, so they may vary slightly based on the exchange rate.

Sure, if you prefer to pay by wire transfer instead of credit card, please contact us.

You can manage your subscription/s and billing details either through our billing portal, or by contacting our support team.

Send us an email at support@sftpgo.com and we’ll help you out.