Support
We're here to help. Enterprise and SaaS customers get prioritized support straight from the engineers who build SFTPGo. Everyone is welcome to use the documentation and community resources to learn, troubleshoot, and connect with other users.
Enterprise & SaaS Support
Included with every Enterprise on-premises license — whether purchased directly or through cloud marketplaces such as Microsoft Azure, AWS, and Google Cloud — and with every SaaS subscription: expert help directly from the engineers who build SFTPGo.
Enterprise Documentation
Full documentation for the Enterprise edition, including a thoroughly documented REST API with extensive, ready-to-use examples.
Enterprise DocsBilling Portal
Manage your subscription, update payment details, and download invoices for your SaaS or on-premises license.
Open Billing PortalEmail Support
Write to our team for technical questions, licensing, billing, or anything else.
We typically reply within one business day.
Community & Resources
Open to everyone. Learn at your own pace and connect with the SFTPGo community.
Open-Source Documentation
Installation guides, configuration reference, tutorials, and the REST API documentation for the open-source edition.
Open-Source DocsCommunity Forum
Connect with other SFTPGo users on GitHub Discussions to ask questions, share your setup, and exchange tips.
GitHub DiscussionsIssue Tracker
Report reproducible bugs in the open-source edition on GitHub. Enterprise and SaaS customers should email support@sftpgo.com directly.
Report an IssueWant expert help directly from the authors? Prioritized support is included with every Enterprise license and SaaS plan.