Support
We're here to help. Enterprise and SaaS customers get prioritized support straight from the engineers who build SFTPGo. Everyone is welcome to use the documentation and community resources to learn, troubleshoot, and connect with other users.
Enterprise & SaaS Support
Included with every Enterprise on-premises license — whether purchased directly or through cloud marketplaces such as Microsoft Azure, AWS, and Google Cloud — and with every SaaS subscription: expert help directly from the engineers who build SFTPGo.
Enterprise Documentation
Full documentation for the Enterprise edition, including a thoroughly documented REST API with extensive, ready-to-use examples.
Enterprise DocsSupport Tickets
For technical questions or issues, email us to open a ticket. Please specify whether
you are using SaaS or on-premises, and include any details that help us understand the
problem, such as logs, configuration, or screenshots.
We typically reply within one business day.
Billing & General Inquiries
Manage your subscription, update payment details, and download invoices in the billing portal. For other billing, licensing, or general questions, write to us.
Community & Resources
Open to everyone. Learn at your own pace and connect with the SFTPGo community.
Open-Source Documentation
Installation guides, configuration reference, tutorials, and the REST API documentation for the open-source edition.
Open-Source DocsCommunity Forum
Connect with other SFTPGo users on GitHub Discussions to ask questions, share your setup, and exchange tips.
GitHub DiscussionsIssue Tracker
Report reproducible bugs in the open-source edition on GitHub. Enterprise and SaaS customers should open a ticket at ticket@softwareng.eu.
Report an IssueWant expert help directly from the authors? Prioritized support is included with every Enterprise license and SaaS plan.